FAQs
Shipping & Delivery
Where Do You Ship?
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. For detailed information about shipping times and rates, please visit our Shipping Page.
How Do I Track My Order?
Orders are processed and shipped within 24-48 hours of placement. Once dispatched, you'll receive an email with tracking information to monitor your shipment's progress. Use the provided tracking details to follow your package on the carrier's website.
How Long Will It Take to Receive My Order?
Shipping times vary by destination and carrier. For exact details on shipping times and rates, refer to our Shipping Page.
My Tracking Says My Order Has Been Delivered, But I Haven’t Received It.
If your tracking indicates delivery but you haven’t received your package:
- Check your delivery location: Ensure the package wasn’t delivered to a neighbor or another location.
- Look for delivery notes: Carriers may leave packages in secure locations or with receptionists.
- Contact the carrier: Provide your tracking number to inquire further or initiate an investigation.
- Reach out to customer support: Contact us with your order details, and we’ll assist you.
- File a claim: If needed, we can help you file a claim with the carrier.
We’re here to resolve any delivery issues—don’t hesitate to contact us!
I Entered the Wrong Shipping Address. What Should I Do?
- Before dispatch: Contact our customer support team immediately.
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After dispatch: Reach out to the shipping carrier directly for possible rerouting (additional fees may apply).
Always double-check your shipping details before placing an order to avoid such issues.
Orders & Payments
Why Didn’t I Receive a Confirmation Email?
Order confirmation emails are sent immediately after purchase. This email contains your order number, summary, and shipping address.
- Check your spam or junk folder.
- If you don’t receive it after some time, contact us with your full name and order details, and we’ll resend it.
Product Information & Care
Where Is Your Jewellery Made?
Our jewellery is crafted in Thailand and China. We value sustainability and partner with factories that maintain clean, safe environments and treat employees fairly. Each factory is carefully selected to ensure ethical practices and high-quality craftsmanship.
How Do I Find My Ring Size?
Please refer to our Ring Size Guide Page for detailed instructions.
How Do I Clean My Jewellery?
Check out our Jewellery Care Guide Page for tips on maintaining your pieces.
Do You Have a Warranty?
Yes, we offer a Lifetime warranty against manufacturing defects.
The warranty does not cover:
- General wear and tear.
- Damage caused by accidents, misuse, or neglect.
- Purchases from unauthorized resellers or auction sites.
If you suspect a manufacturing defect, email us at info@valentinavalore.com for assistance.
Customization & Gifting
Do You Offer Customization?
Customization options—such as birthstones, names, or initials—are available for specific pieces. Details will be clearly listed on the respective product pages.
Do You Offer Gift Wrapping?
We don’t offer gift wrapping, but all jewellery is packaged in clean, minimal, and luxurious boxes.
Contact & Career Enquiries
How Do I Contact You for Career Enquiries?
We’re excited about your interest in joining Valentina Valoré! Please email us at info@valentinavalore.com, and we’ll respond promptly.